Busy Internal Medicine office with 3 locations seeking an experienced and reliable “Patient Accounts Representative/Collector”. The ideal candidate will have 2+ years’ experience in a medical business office. This position will perform patient collections and facilitate collections if rebilling of third-party insurance is needed. The successful candidate is self-motivated, detail oriented, has strong customer service skills, professional phone etiquette and comfortable working in a fast-paced environment as part of a team.
Qualifications:
Collects and provides patient and payor information to facilitate account resolution.
Knowledge of correct coding guidelines ability to read and interpret for patients EOB to effectively communicate patient’s responsibility for payment.
Intermediate understanding of EMRs, eClinicalWorks knowledge a PLUS
Familiar with Microsoft Excel and Word.
Familiar with Claim Submission processes for payment from Primary, Secondary, and Tertiary payers.
Familiar with Manage Health Care plans, Medicare/Medicare Advantage health plans; and comfortable navigating Payer web sites to obtain plan specific information. (Insurance Verification/Claim Status/Reimbursement Guidelines, etc.)
Must be self-disciplined and capable of identifying and completing critical tasks independently and timely including follow up on outstanding account receivables, reviewing denials and determining necessary action or appeal to achieve claim resolution.
Must be comfortable talking with and educating providers and staff regarding collections practice changes as they may relate to patient responsibility.
Must possess strong communication skills and ability to provide excellent patient customer service to assist in resolving patient claim disputes and account issues.
Knowledge of common billing practices for ancillary services such as laboratory, diagnostic imaging, and other in office procedures.
Responsibilities:
Insurance Verification
Charge Entry/Charge Capture
Clam Submission (Primary/Secondary/Tertiary)
Denial Management and Correspondence
A/R follow up
Appeals
Cash Application included Managed Care Adjustments
Patient Collections
Patient Account Inquiries
Review/Process overpayment requests from both patients and insurance
Be part of an AWESOME TEAM!!
We offer a competitive benefits package which includes medical, dental, and vision insurance, short and long-term disability, life insurance and paid time off and 401(k).
Wage will be discussed at the time of interview.
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Medical billing: 1 year (Required)
Work Location: In person