General Purpose:
To set-up, clean and maintain meeting and banquet rooms following Sheraton’s high standard of customer service and guest satisfaction. Also, provide food and beverage items to Banquet guests in a friendly, enthusiastic professional and timely manner in order to maintain Sheraton’s high standard of customer service and to assure guest satisfaction.
Major Duties and Responsibilities:
- Properly sets-up tables and chairs in meeting rooms and Banquet ballroom functions per specifications on Banquet Event Orders or as directed by Banquet management.
- Vacuums and cleans floors and walls, windows, pictures and mirrors in the Banquet halls and meeting rooms.
- Carefully moves and sets-up all risers, dance floors, lecterns, stages, etc and post function, disassembles and stores them properly in designated storage areas.
- Carefully moves, positions, and connects all Banquet room airwalls according to established procedures for safeguarding and protecting all aspects of the airwalls; including the bottom seals, the edges, the mechanical elements, and the covering.
- Provides ice water for meeting rooms according to Sheraton standards and complies with personal hygiene and food safety standards regarding ice water service.
- On a continuous basis keeps service corridors, pre-function space and storage areas clean, organized and unobstructed.
- Upon customer request, locates and delivers convention material to designated locations.
- May move hotel furnishings, tables and chairs in and about the hotel.
- Services meeting rooms by emptying trash, removing dirty plates, cups, linens and glasses and replacing and refreshing as necessary.
- Follows all work safety guidelines and emergency procedures guidelines.
- Operates all equipment according to established procedures and guidelines and follows Banquet cleaning and maintenance guidelines for all equipment.
- Participates in team meetings and collaborates with other members of the Banquet team to provide excellent service.
- Fulfills all service guidelines for guest service and reports service issues to the Banquet Captains and Banquet managers.
- Assists in training other employees as directed by the Head Houseman and Banquet managers.
- Communicates with customers in a polite, understandable, and friendly manner and follows all customer service standards.
- Communicates any maintenance or repair issues to the Banquet Managers or Head Houseman.
- Participates in the hotel’s preparation and readiness for official Sheraton Inspections and Public Health inspections.
- Sets and clears Banquet dining room tables according to Sheraton standards.
- Checks all china, glassware, silverware and linen items in assigned Banquet meeting rooms and Ballrooms.
- Ensures station and table set-ups are complete and spotless and performs various sidework duties as assigned by the Banquet Captains and Lead Servers.
- Maintains proper condition and cleanliness of Banquet dining rooms, workstations and servicing equipment during functions and throughout the shift.
- Serves all food and beverage items according to Sheraton Banquet guidelines.
- Performs all cleanup tasks and returns food to kitchen according to Sheraton Imperial standards
Minimum Requirements:
- Good communication skills both verbal and written.
- Ability to read, write and understand the primary language used in the workplace.
- Experience with Banquet set-up or equivalent. (Preferred)
- Available for flexible hours, weekends and holidays.
- Customer service experience with good communication skills both verbal and written.
- Prior Banquet wait staff experience or equivalent.
- Knowledge of appropriate table settings, and service ware.
- Available for flexible hours, weekends and holidays.
- Working conditions
- Typically bends, stoops, moves, lifts, squats, stretches and stands during the shift to perform food service and cleaning tasks.
- Requires ability to lift and move trays or food items weighing up to 30 lbs. on a regular and continuing basis
Working conditions:
- Typically bends, stoops, moves, lifts, squats, stretches and stands during the shift to perform set-up, service and cleaning tasks.
- Requires ability to lift and move items weighing up to 100 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
- Must be able to stand and exert well-paced mobility for up to 9 hours at a time.
- Requires manual dexterity to be able to use and operate all necessary equipment.
- Requires verbal fluency and good listening and hearing ability to communicate with other employees, supervisors and customers.
- Requires grasping, writing, standing, walking, repetitive motions, and bending, climbing, listening and hearing ability and visual acuity.
- Must be able to stand and exert well-paced mobility for up to 9 hours in length.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires ability to multitask and handle multiple customer demands.
- Most work is performed indoors with outdoor functions in season.
*Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
Education:
- High school or equivalent (Preferred)
Experience:
- Banquet Houseman: 1 year (Preferred)
- Serving: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person