Position: IT Support Technician
Position Start Date: August 5, 2024
Reports to: Technology Systems Administrator
Position Status: 12-Month Full-time, Exempt
The School
Founded in 1954, Foothill Country Day School is an independent, co-ed day school of approximately 420 students in grades preschool-8th. As a safe, nurturing, and inclusive community, we are intentional about building and sustaining relationships with our colleagues and the students and families we serve. We are united in pursuing intellectual inquiry, academic excellence, integrity, and service to others. Our graduates are well-prepared to stand out as persons of character.
Summary
Foothill Country Day School is currently seeking an experienced IT Support Technician with the communication and problem-solving skills necessary to execute technology systems transitions and maintenance while supporting the daily technology needs for about 100 employees.
The IT Support Technician must be comfortable interacting warmly and in a supportive manner with colleagues. Active communication with supervisors and colleagues on all matters is expected. Foothill is an improvement-oriented culture, so the successful candidate will be honest with themselves and others about their areas for growth and have a willingness to work collaboratively and proactively to address them.
Essential Duties and Responsibilities (including but not limited to):
Systems Implementation and Management
- Provide first-level technical support to end-users, addressing hardware, software, and network issues.
- Diagnose and troubleshoot technical problems and escalate complex issues to higher-level support when necessary.
- Install, configure, and maintain computer systems, servers, and network devices.
- Set up and manage user accounts and permissions, ensuring proper access levels.
- Assist in the implementation and maintenance of security measures to protect systems and data.
- Respond promptly to service requests and provide timely resolution to minimize downtime.
- Document and maintain records of IT support activities, solutions, and procedures.
- Conduct regular system updates and ensure the availability of patches and security updates.
Deployment and Servicing of Devices
- Assist with the deployment of any hardware and software to school staff members and students.
General Technology Support
- Ensure that support requests (computers, printers/scanners, projectors, phones, Microsoft Office 365, Google apps for education, internet, network, other) are addressed in a timely and professional
- Coordinate technical production services for school
- Other duties as
The ideal candidate will have the following educational and work background:
- Undergraduate degree from a 4-year accredited institution in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Minimum of 3 years of experience in information technology
- Experience deploying and administering ERP/SIS/LMS software, applications, and/or databases
- Experience communicating with third-party vendors and consultants for software implementation, network management, and/or database design
The ideal candidate will have the following skills and attributes:
- Understanding of DEIB and acceptance of its centrality to the Foothill mission
- Excellent interpersonal, oral, and written and communication skills
- Strong project management skills
- Excellent analytical and problem-solving skills
- A collaborative, cooperative, and patient mindset
Physical Demands:
- While performing the duties of this job, the employee may be required to stand and walk for long periods of time
- This position may also require the employee to push, pull, kneel, and lift items up to 50 lbs.
Benefits:
- Medical, Dental, and Vision Benefits
- Health and Dependent Care Flexible Spending Account (FSA) Benefits
- 403(b) Retirement Plan Benefits (7% employer contribution upon hire; 8% after four years of full-time service)
- 100% Tuition Remission for all admitted K-8 children of full-time employees (50% for admitted preschool children)
- Vacation, Sick, Holiday/Break, Jury Duty, and Bereavement Leave with pay
Salary Range:
$70,000-$80,000 annually
Foothill Country Day School provides a competitive salary and an inviting, professional, and collegial working environment. Foothill Country Day School is an equal opportunity employer and abides by all local, state, and federal laws in its interview and employment practices.
Interested candidates may apply by uploading a cover letter and resume at https://foothillcds.bamboohr.com/careers/31.