Helly Hansen, a team of passionate people committed to deliver incredible customer interactions, is looking to add a Customer Operations Representative working with our Direct to Consumer (D2C) channel who is equally as passionate about helping customers enjoy the outdoors. Born by the sea, raised by the mountains, each day we have the opportunity to connect with outdoor enthusiasts who share the most incredible experiences with us, this is what fuels us. As a brand we are committed to manufacturing high-performance products that allow people to feel alive, whether that is on the mountain or sea. Each decision we make we are thinking of our customers and this comes together by strong team work and passion for what we do.
Our Customer Operations Representatives are committed to provide best in class customer experiences. Making connections with our customers through shared outdoor stories and providing thoughtful solutions to customer inquiries is what drives us. We are looking for someone who is likeminded and would like to deliver superior experiences to our customers.
Specific Responsibilities:
- Acknowledge, confirm, enter, process, and monitor customer orders
- Proactively communicate with customers (dealers and distributors) and/or sales representatives about any issues concerning their orders (product quality, order tracking, availability of product/product delays, shipping/delivery issues, billing, etc.), providing prompt responses and problem-solving to find solutions
- Provide frequent order status updates to customers and sales representatives
- Provide customer support electronically or by phone in a timely and accurate manner
- Establish and maintain accurate account details for customers
- Process returns, including warranty claims, for end consumers
- Provide product information to customers and identify opportunities to sell/upsell
The successful candidate will have:
· Excellent verbal and written communication skills
· Exceptional ability to deal with adverse situations positively
· High School diploma or equivalent
· A minimum of 2 years of customer service, sales, or operations experience
- Computer proficiency (Microsoft Word, Excel, email, and databases)
- Strong organizational skills and attention to detail
- An enthusiastic, positive attitude and dedication to building strong customer relationships
· Knowledge of the Helly Hansen brand and experience in the outdoor apparel industry is preferred
- Bilingualism (English/French) is a plus
Helly Hansen is an equal opportunity employer.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Sumner, WA 98390: Relocate before starting work (Required)
Work Location: Hybrid remote in Sumner, WA 98390