Seeking a confident and experienced scheduler who will be responsible for coordinating home infusion visits with specialty pharmacies, patients, and nurses. This scheduler will be responsible for communicating with doctor's offices, pharmacy coordinators, nurses out on the field, patients, and multiple departments of the company daily. The ideal candidate should be professional, compassionate, patient, and have the ability to manage multiple calls. The ideal candidate should also be able to determine the priority of pharmacy, patient, and nurse needs. The scheduler will also assist the Intake and Scheduling manager with the following duties:
- Intake of new patients into the scheduling/calendar program
- Verify and update MD orders for all patients upon intake and every 3 months or as needed
- On a daily basis, ensure that all patients are properly scheduled in the calendar and assigned to a nurse
- Will respond to all company related emails regarding patients, pharmacies, MD offices, etc, immediately, and on a daily basis
- Will immediately communicate to the Intake and Scheduling Manager any issues regarding patients, pharmacies, nurses, or anything directly related to Enliven
- Answer telephone calls and transfer to appropriate staff members
- Will be expected to perform receptionist duties by greeting clients, guests, and patients
- Create and modify documents using Microsoft Office and Google Suites
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
- Sign for and distribute UPS/Fed Ex/Airborne packages
- Attend and participate in company-related events, meetings, conferences, etc
- Support staff in assigned project-based work