Hempitecture Inc. is a Public Benefit Corporation with a mission to scale the most sustainable building materials on the planet. Our building materials capture carbon dioxide and lend to healthier indoor environments.
Do you like to wear lots of hats? Are you interested in working for a startup company in a beautiful mountain town setting? Are you social media savvy, able to communicate with customers, and think strategically? Then maybe our job opening is right for you. As a small company, all team members are expected to bring together multiple skill sets into one dynamic role.
The Operations, Relations, & Marketing Associate role is a wide-ranging role with the ability to create a large impact for a mission based early stage company.
This is an in-person job in Ketchum, ID
Responsibilities Include:
Client Success & Service
- Customer Service and ensuring a great customer experience
- Play a role in facilitating sales
- Inform customer of order status: pre-delivery, during delivery, post-delivery
- Ensure that Hempitecture Clients have their needs and questions attended to
- Interface between our Logistics Director and customer to address their needs, such as shipping timelines, alerting to delays, etc.
Social Media:
- This role requires split responsibility: in between answering the customer service line and making sure our customers are taken care of, you'll fill your time with social media marketing.
- Responsible for managing social media accounts on Instagram, Youtube, LinkedIn, Facebook, and more.
- Creating and posting content, responding to comments, and monitoring site metrics are some key responsibilities.
- Ideal applicant may also develop and implement social media strategies, analyze data, and collaborate with other departments.
- Grow our following and you will grow our customer base!
Operations:
- To successfully manage customers, you will be required to use our operational software.
- This includes CRM, Logistics Software, and Google Suite.
- Facilitating a customer experience and growing our presence through social media requires an understanding of our operational framework, and you'll be expected to contribute to it!
Role Attributes
- Savvy, highly motivated, with an ambition to make the earth a greener, kinder, and more efficient place
- Intense diligence and commitment to detail
- Great communicator: speaking with customers requires tact, empathy, and enthusiasm for our mission.
- Willingness to wear multiple hats and take on roles outside of outlined responsibilities
- Possess a willingness to see and drive results: Customer satisfaction and social media growth are metrics that will measure your success
A well qualified applicant will:
- Have a deep interest in sustainability
- Be friendly, outgoing, and able to communicate clearly with customers
- Be technically savvy: you will use numerous pieces of software to execute your role
- Already possess social media content and growth strategy experience. Customer Service can be learned.
Little experience required if applicant demonstrates a high learning curve and enterprising mindset
Salary is negotiable but compensation will include:
- Base Salary
- performance based compensation
- employee equity options
- benefits
Based in Ketchum, ID and work is expected to occur in office.
Benefit Conditions:
- Only full-time employees eligible
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- startup: 1 year (Preferred)
Ability to Relocate:
- Ketchum, ID: Relocate before starting work (Required)
Work Location: In person