Major Responsibilities:
-
Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement.
-
Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary.
-
Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol.
-
Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests.
-
Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment.
-
Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Responds to additional specimen procurement requests via pager or other means.
-
Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol.
-
Reviews various pending and management reports. Generates and distributes reports
-
Provides assistance in support of Billing and other business functions.
-
Instructs employees and students in phlebotomy and data entry.
-
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Licensure, Registration, and/or Certification Required:
Education Required:
-
High school diploma or equivalent
Experience Required:
-
1 year of phlebotomy experience, preferred
Knowledge, Skills & Abilities Required:
-
Basic computer skills including experience using computer software applications.
-
Keyboarding and typing skills.
-
Excellent verbal and written communication skills. Good listening skills.
-
Ability to work in a fast paced environment and to handle multiple tasks simultaneously.
-
Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.
Physical Requirements and Working Conditions:
-
Operates all equipment necessary to perform the job.
-
Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.
-
Must be able to sit, stand, walk and bend the majority of the workday.
-
May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents.
-
Will be exposed to human blood and body fluids.
Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed.
-
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.