About Seasonal Services
Bret Achtenhagen's Seasonal Services is a leading landscape company dedicated to creating exceptional outdoor spaces. With a commitment to quality, innovation, and customer satisfaction, we take pride in transforming landscapes into stunning, functional environments.
About the role
The Maintenance Administrative Coordinator seamlessly handling the day-to-day office operations of our Landscape Maintenance Department. This position is distinctly dual-focused, combining the nuances of both customer service and administrative expertise. This position utilizes strong organizational and customer-service skills to ensure the smooth and efficient execution of all landscape maintenance projects.
Responsibilities
- Provide outstanding customer service to clients either over the phone or through online support requests
- Build proposals per the sales team notes
- Answer client questions and concerns regarding status of jobs, scheduling, or suggestions
- Maintain accurate records of project details including work orders, job progress, and inventory
- Follow up with existing database of potential customers on a regular basis
- Process proposals in ERP system to ensure they are ready to be ordered and scheduled
- Assist with some accounting and clerical tasks such as accounts receivable and billing for completed jobs
- Identify opportunities to offer additional services to existing clients and increase revenue
- Provide administrative support such as record keeping, filing, and minute-taking
- Assist with special projects as assigned by Director of Administration or Director of Landscape Maintenance
Competencies and Qualities
- Ability to handle client inquiries, resolve issues, and maintain positive client relationships.
- Understanding of effective customer service principles.
- Proficiency in using office productivity tools such as Microsoft Office (Word, Excel, Outlook) or similar software.
- Comprehensive understanding of the sales process, from lead generation to closing deals.
- Basic understanding of different types of plants, trees, and grasses commonly used in landscaping beneficial.
Job Type: Full-time
Pay: $26.00 - $32.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Mukwonago, WI 53149 (Required)
Ability to Relocate:
- Mukwonago, WI 53149: Relocate before starting work (Required)
Work Location: In person