This Member Service Representative (MSR) is responsible for creating a refreshing, gratifying service experience for members and customers. The MSR will consistently exceeding expectations, follow through on promises, and appreciate members and customers for their business. The position requires a high level of attention to detail and accuracy in work.
RESPONSIBILITIES
- Answer incoming telephone, mail, live chat and email inquiries/requests. These inquires/requests include, but are not limited to: billing, metering, high usage, account information, members and customers starting/canceling service, entering payments, creating payment arrangements, event participation, and potential other questions regarding services provided by the cooperative.*
- Provide courteous and professional service to members and customers and adhere to service standards set by the cooperative.**
- Act as the initial service call contact for members and customers with service problems such as water heaters, air conditioners, security systems, as well as various WH Services.**
- Make sales for WH products and services such as WH Appliance Repair, WH Tree Services, EZ pay, e-billing, budget billing, water heater replacements and other products that may arise.**
- Assist with planning and working at special events as assigned by the Member Services Supervisor.**
- Work at the annual meeting, and occasional after-hours WH events.**
- Answer incoming phone calls as the receptionist.**
- Work at the front desk occasionally and handle walk-in requests as assigned.**
- Update database/billing software with information pertaining to service inquiries.**
- Notify applicable internal parties of service issues as necessary.**
- Complete shared administrative tasks as assigned by supervisor including, but not limited to: collating mail, creating reports, stuffing envelopes and research.**
- Complete courtesy calls to customers who have had service work.**
- Maintain a positive attitude and accept challenges.*
Job Type: Full-time
Ability to Relocate:
- Rockford, MN 55373: Relocate before starting work (Required)
Work Location: In person