TRC Talent is partnering with a global manufacturer in the electrical distribution arena for a full time Customer Services (CS) Senior Project Manager to join their team. The business unit covers the entire spectrum for power distribution systems and service solutions. As a CS Senior Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Position requires bachelor’s degree, at least 10 years related experience in the switchgear and transformer arena, ability to travel up to 25% and heavy customer interaction experience. This position can be remote.
Primary responsibilities:
- Direct all phases of projects from inception through completion.
- Ensure that we pre-identify and mitigate safety risks across on our service projects to guarantee safe completion of our service activities.
- Responsible for the budget, schedule, quality, and performance of the assigned project(s).
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
- Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications.
- Manage customer expectations across the project cycle by regularly communicating our project milestone statuses, resource activities, and other service project related actions.
- Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project.
- Proactive and frequent communications with our Lead Field Service Representative working at the customer site.
- Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects
- Provide Lessons Learned feedback to our front end offers team to ensure we constantly are improving our offers and helping mitigate any unclear items for our customers.
- Ensure all project and service requirements are identified, understood, and satisfied throughout the order life cycle.
- Identify areas of risk within assigned projects and develop mitigation strategies
- Define and develop requests for quote for 3rd party services as well as materials. Participate in vendor pricing and contract negotiations
- Manage 3rd party vendors/suppliers monitoring and controlling agreed upon scope, schedule, budget
- Work with internal commercial team to maintain client relationships
- Collaboration with internal/external team members, vendors and/or project managers to develop site schedules
- Review and understand project contractual obligations such as change order process, liquidated damages, claims processes, specification requirements, etc.
- Develop project execution plans such as quality & testing plans, project schedule, risk registers and manpower plans
- Identify and assign project resources ranging from engineering to field personnel
- Monitor and controlling functions as it relates to continuously evaluating project performance vs budget/schedule.
- Developing and implementing recovery plans to correct project performance issues.
You will win us over by having the following qualifications:
Basic Qualifications:
- Bachelor’s Degree
- 10+ years of experience in direct service project management
- Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.
- Able to travel 10-25% of the time on an annual basis
Preferred Qualifications:
- A degree in electrical engineering or technology
- Experience with MS Project
- PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
- Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
- Strong leadership skills with experience in leading cross-functional project teams
- Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.