Guest Services Expert/Customer Care Sales Position
Steel + Lacquer, a luxury hair salon and store in Mid-Market/SOMA, is seeking guest services and sales experts!
We are currently looking for a Guest Services Expert who will be paid $19.60 per hour and receive bonus opportunities based on performance.
You will be the first impression of our salon company, representing us and providing our guests with an exceptional experience that sets us apart from other luxury salon companies.!
DESCRIPTION OF OUR OPPORTUNITY:
Guest care and service - phone skills, scheduling/rescheduling reservations with precision, answering questions regarding services, and handling all guests professionally. Closing transactions using salon systems/protocol while offering retail and home care options. Multi-tasking software, i.e., ROSY/SalonRunner, Salon Ninja, and Vish.
Sales - Offering retail from our beauty brands, pre-booking guests' next service with us, specials and promotions, referrals, gift cards, and up-selling products/services.
Job Specifications - Brand Code/Dress Code – the ability to maintain and present a fashionable, professional image following our brand code requirements of dress, hair, etc.
Education – learning new products and services, creating scripts to offer these items, and participating in customer service workshops.
The ideal candidate will:
- The ability to work independently and with a team.
- Have an interest in sales.
- Appreciates and has a familiarity with luxury.
- Self-motivated; find productive activities during slower business periods.
- Building positive and healthy interpersonal relationships with other team members.
- Light housekeeping duties to support the salon’s cleanliness and upkeep: sweeping up hair, washing dishes, dusting, organizing, and laundry.
- Updating reports in Google Sheets.
- Be able to multitask—the salon gets busy; someone will check in while you’re securing guest reservations, and the phone is ringing.
- Be organized and ensure the day runs smoothly.
- Be courteous: you’re the first face the client sees when they walk in and the first voice they hear over the phone.
- Have a NICE personality!
We look forward to connecting!
Job Type: Part-time
Pay: $19.60 per hour
Expected hours: 12 – 24 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Weekends only
Application Question(s):
- What excites you about this job opportunity?
Work Location: In person