Title: Seasonal General Manager, Magic of the Jack O'Lanterns Denver
Starting as soon as July 15, 2024
Ending November 22, 2024
Check out the event website:
https://magicofthejackolanterns.com/denver/
REPORTS TO: Regional Manager
OVERVIEW:
We are seeking an experienced and enthusiastic, seasonal candidate eager to join our organization. You will be responsible for playing a key role in the setup and management of a seasonal family friendly event within our nationwide portfolio of entertainment assets that includes Immersive Interactive Experiences, Haunted Attractions, Halloween Festivals, Escape Rooms, and Axe Throwing. We are looking for someone with a passion for creating cutting edge experiences for guests as well as strong supervisory experience in the entertainment industry. Strong candidates need to be familiar with many processes and operations including special events, food & beverage, retail, and entry. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our staff develop, while ensuring Magic of the Jack O'Lanterns achieve financial and creative goals. The Seasonal General Manager's primary goal is to ensure that day-to-day business operations run smoothly.
RESPONSIBILITIES:
Staff Management
· Assist in hiring and recruitment of department supervisors, cashiers and event staff.
· Ensure staff understand job responsibilities and procedures.
· Ensure that payroll is submitted on an assigned payroll schedule.
· Assist with staff scheduling and third-party contractor work.
Operations
· Day to day – ensure all exhibits, POS systems and entry lines are in good working condition, clean, and present a professional image.
· Supplies – ensure all necessary supplies are stocked, and that trackable items such as merchandise are secured.
· Ensure company procedures are carried out for opening and closing the event nightly.
· Complete all internal paperwork on a timely and quality basis.
Customer Service
Train supervisors and staff to ensure the following goals are reached:
· Greet customers in a friendly and professional manner.
· Resolve customer complaints.
· Sell merchandise and food & beverage.
· Encourage customers to share and review their experience via online outlets.
· Engage with customers as needed through the entirety of their visit.
Load-In & Strike
· Work with show designers to ensure timely load-in and strike procedures are followed
· Order lunch and provide craft services daily for staff
· Conduct payroll and act as onsite lead for any questions regarding the event
DESIRED QUALIFICATIONS:
· 2+ years of leadership experience working in live events, seasonal events, museums, retail, restaurant, haunted house, botanical garden, or family friendly attraction.
· Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
· Strong operational experience
· Excellent organization skills, manages time well, correctly prioritizes and is flexible.
· Ability and willingness to work flexible hours including weekends and late nights
· A positive, can-do attitude required
· Must pass company background screen and reference check
· Must have reliable transportation
· Ability to adapt to a fast-paced work environment.
Benefits
· Competitive Seasonal Salary
· Complimentary passes to Magic of the Jack O'Lanterns for Friends & Family
· Complimentary passes to 13th Floor Haunted House
· Employee Discount
All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Thirteenth Floor Entertainment Group participates in E-Verify as required by law.
Job Type: Full-time
Pay: From $4,500.00 per month
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Littleton, CO 80120: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Management: 2 years (Required)
Work Location: In person