Are you searching for a great job with an amazing team? First Farmers & Merchants Bank of St. Paul is looking to hire a part-time Customer Service Representative to work in our small private banking office. The ideal candidate will have banking experience, strong organizational skills, and a desire to maintain lasting customer relationships. Apply today by emailing your resume and cover letter to jessicamcgee@ffmbank.com.
Job Summary:
This position will provide customer support to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships. Our Customer Service Representative provides prompt, courteous and efficient service to new and existing customers, have adequate banking knowledge to answer basic questions for customers, are able to direct customers to appropriate bank personnel when necessary, and actively provide referrals of potential customers to appropriate bank staff.
Essential Functions:
· Maintains and balances cash drawer.
· Opens new personal accounts for checking, savings, businesses, etc.
· Identifies customer needs and recommends specific products and/or services.
· Expands customer relationships by making appropriate referrals.
· Processes payments, payoffs, advances and transfers. Assists customers by providing account information, documentation, customer service and technical support.
· Provides administrative support such as preparing correspondence, photocopying, completing worksheets, retrieval of reports, mail, etc.
· Develops and maintains knowledge of loan related compliance and documentation issues.
· Complies with the bank procedures and follows regulatory/operational/security guidelines.
· Provides support to other staff as needed and performs other duties as requested.
Competencies:
· Ability to work independently
· Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization.
Qualifications:
Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Banking experience preferred, not required.
Job Type: Part-Time
First Farmers & Merchants Bank is an Equal Opportunity Employer.
Job Type: Part-time
Schedule:
Ability to Relocate:
- Saint Paul, MN 55101: Relocate before starting work (Required)
Work Location: In person