Thank you for your interest in our Resident Help Team. We are currently hiring up to 10 individuals with availability July 29-August 16. The hours are flexible with a expectation of 5 hour shifts for 4-6 days per week.
- Hours: 20-30 hours per week (5 hours/day for 4-6 days)
- Duration: 3 week contract (July 29- August 16) including weekends
- Location: In Person at 113 Hampton Street, Rock Hill, SC
- Open Hours: 9:00 AM - 6:00 PM
DESCRIPTION
Our Resident Help Representative Team will be tasked with being the first point of contact for past, current, and future residents. This three-week contract runs during our busy Turn season, when other staff are out of the office. This position will take incoming calls, emails, and text and respond appropriately. A paid training session will be required in July.
RESPONSIBILITIES
- Attend remote training session to learn the required process, systems, and W2C product information
- Respond to inbound calls promptly and efficiently
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all calls
- Answer account questions pertaining to billing, leasing, and complaints
- Escalate calls as necessary to a member of the leadership team
- Use reference materials to answer incoming inquiries.
REQUIREMENTS
- Ability to read, write, and speak English fluently
- Excellent phone and communication skills
- Understanding of Google Forms, Sheets, and Docs
- Reliable laptop
- A can-do attitude and helpful demeanor
- Ability to remain calm and patient; not easily flustered
- Enthusiasm for delivering exceptional customer service
- Ability to follow directions and procedures
- Ability to embrace change and remain flexible
- Ability to work scheduled shifts as assigned
BENEFITS
- Representatives earn an hourly base pay of $20.00 for a target earning of $1,200-$1,800 for the three-week contract duration
APPLICATION
- Applicants must apply at walk2campus.qrd.by/application
Job Types: Part-time, Contract, Temporary
Pay: $20.00 per hour
Work Location: In person