Intake Coordinator
Intake Coordinator General Purpose:
Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care.
Intake Coordinator Essential Functions:
- Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
- Provides responsive and compassionate customer service for all incoming calls, providing patients/clients and referral sources with basic, accurate information to assist in accessing appropriate services.
- Communicates professionally with patient/client and family regarding arrangements for the initiation of care/services.
- Completes intake data entry, accurately reviewing documents, obtaining necessary additional documentation and verifying all required information to make a preliminary referral decision.
- Completely and accurately enters information during the referral entry process to enable insurance eligibility verification and coordinates with billing team to obtain initial auth.
- Monitors and enters all faxes, emails and multiple referral portals (Allscripts, Navi Health, Aidin, Aida, Ensocare to name a few) and responds within 15 minutes to referral source in coordination with Business development.
- Actively promotes timely initiation of care/services to prospective patients/clients.
- Effectively communicates with other members of the interdisciplinary health care team (scheduling and clinical managers) to promote timely initiation of home services and initial or resumption of care planning/initiation.
- Participates in training/in service as required, completing assignments as scheduled
- Completes other assignments as requested and assigned.
- May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Intake Coordinator Minimum Education & Experience Requirements:
- High school diploma or equivalent.
- One (1) year experience in home health intake experience in a Medicare certified setting (non-private duty).
- MatrixCare experience a plus.
Intake Coordinator Knowledge, Skills & Abilities Required:
- Ability to manage and initiate change to better achieve strategic objectives.
- Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
- Computer proficiency to include current company software, Microsoft Word, Excel, Teams, and Zoom Phone.
- Ability to use multiple referral portals.
- Demonstrated data entry skills.
- Ability to multitask, efficiently and accurately.
- Applicable federal and state health requirements to provide client services as appropriate.
Intake Coordinator Working Conditions & Physical Effort:
- Work is normally performed in a typical interior/office work environment.
- Ability to work flexible schedule and/or evening hours as needed.
- Ability to sit in front of CPU for long periods of time.
- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
IND1
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Wellness program
Medical specialties:
Schedule:
Work Location: In person