Fairfield's is looking for a Automotive Parts Manager.
The Parts Manager is responsible for the customer-focused and efficient operation of the dealership's Parts department. The parts manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives. The Parts Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The Parts manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.
Who Would I Interact With? This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Service Managers, Sales Managers and other store Associates, just to name a few.
What are the day-to-day responsibilities?
- Assist all subordinate parts and sales personnel in all phases of their job descriptions*_
- Properly document employee behavior that may result in punitive job actions such as termination**
- Report to management any circumstances that compromise the integrity of the dealership**
- Work with the Service department as appropriate to ensure proper stocking of high use parts*
- Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…**
- Ensure that parts department employees follow safety policies and practices and that they report any and all accidents immediately*
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly**
- Meet with fixed operations director and general manager at least once a month to review current parts department performance, set future performance objectives, promotional activities or any other matters**
- Communicate with customers before issues arise and get involved in escalated customer issues**
- Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals**
- Serve as liaison with factory representatives in the absence of fixed operations or service director**
- Establish and maintain a good working relationship with customers to encourage repeat referral business**
- Monitor staffing levels, compensation levels and department turnover**
- Assure proper repair order flow to satisfy warranty/dealership/business office requirements**
- Maintain reporting systems required by general manager, company and manufacturer**
- Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates**
- Direct and schedule the activates of all department associates**
- Hire, train, motivate, counsel and monitor the performance of all parts department staff**
- Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…**
- Assist in development of annual parts budget for use in connection with annual sales forecast**
- Maintain customer satisfaction index rating above that of manufacturer or dealership average_*
What are the requirements for this job?
- High School diploma or equivalent*_
- Three to Five years of experience in auto parts**
- Two plus years of supervisory experience**
- Excellent verbal and written communication and interpersonal skills**
- Proficient knowledge of dealership computer systems**
- Must have a valid driver’s license**
- Demonstrated customer service skills**
- Previous industry knowledge of overall operations, management and wholesale relations (preferred)_*
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Keene, NH 03431: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 1 year (Preferred)
- Auto Parts: 1 year (Preferred)
Work Location: In person