Service Coordinator I – Operations – Burlingame, CA
The National Automobile Club is currently seeking a Service Coordinator I who will report to Call Center Manager. This position is working remote, our office is located in Burlingame, CA, California. The Service Coordinator I has responsibility for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.
Full time benefits include:
- Health care benefits
- Paid Time Off
- 401(k) Plan w/matching
Principal duties and responsibilities include:
- Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance
- Communicate and document with Supervisors all complaints or concerns made by customers
- Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift
- Communicate immediately with Supervisors if any problems with equipment, hardware or software
- Assign appropriate vendor to perform service
- Clearing Calls
- 95% “on” available to take basic calls
- Other projects as assigned
Qualifications:
- Excellent verbal/written/ communication, and listening skills with a customer focus
- Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)
- Requires minimal supervision
- Sense of Urgency
- Organizational skills
- Teamwork mindset – you take ownership of your work and team success
- Adhere to quality standards and service level agreements
- Map reading skills
- Full-time including 2 weekend days per month
- High School or GED and one year of work experience preferably in customer service/call center environment
Be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!
Work Remotely
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person