Our client a well known organization around Boston in the human services space is looking to bring on a Guest Service Specialist on a temporary to hire basis for their location in Dorchester, MA. This would be a Mon, Tues, Fri and Sat role with a 6AM-4:30PM schedule and would require onsite work every shift. Ideally the chosen candidate will be bilingual in Spanish, although it is not a 100% requirement. A valid MA state driver's license is required for the position and one must be able to pass a background check prior to starting there.
Requirement Needed:
- Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
- Ability to use good judgement in stressful or emotionally charged situations
- Ability to be resilient in difficult and ambiguous situations
- Ability to handle multiple assignments
- Ability to communicate clearly both verbally and in writing
- Ability to communicate/speak (as well as to listen) in a non-judgmental manner
Responsibilities Include:
- Actively motivate guests through daily interaction to quickly move out of facility by any means possible to include staying with family or friends and moving back to their community of origin
- Consistently follow organization and shelter safety policies and procedures promoting a safety conscious work environment
- Treat all guests and staff with dignity and respect
- Proactively conduct wellness checks of guests in different sections of the building
- De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
- Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
- Enhance a quick match to housing by working collaboratively with different depts within the organization
- Maintain daily facility documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, etc...
- Assist guests through meal service
- Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
- Help guests with all issues pertaining to lockers as needed or assigned
- Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the facility
If interested in this temporary to hire Guest Services Specialist opening a leading human services organization in Boston, please contact JMT Staffing Solutions at 781-558-2589 or respond to this ad today and a staffing manager will be back in touch. The client will move quickly through the interview process and pay a rate of $21.40/hr.
Job Types: Full-time, Contract
Pay: From $21.40 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Every weekend
- Monday to Friday
Work setting:
Experience:
- human services: 1 year (Preferred)
- Nonprofit management: 1 year (Preferred)
- Data entry: 1 year (Preferred)
Ability to Relocate:
- Boston, MA: Relocate before starting work (Required)
Work Location: In person