Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
3+ years experience in a hotel front office or night audit role required, preferably in a luxury or upscale hotel environment.
Proficiency in MS Office Suite and other hotel management systems
Strong leadership and interpersonal skills, with the ability to effectively supervise and motivate a diverse team of employees.
Excellent communication and customer service skills, with the ability to interact professionally with guests, employees, and vendors.
Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment, remaining calm and composed under pressure.
Proficiency in hotel management software and Microsoft Office Suite, with the ability to learn and adapt to new systems quickly.
Strong problem-solving abilities, with a proactive and resourceful approach to resolving issues and addressing guest needs.
Flexibility to work overnight shifts, including weekends and holidays, as required by the needs of the business.
Knowledge of safety and security protocols, including emergency response procedures and fire safety regulations.
Professional demeanor and appearance, with a commitment to upholding the hotel's standards of excellence and guest satisfaction.