Medical Front Desk Specialist
Lincoln Family Medical Group is committed to family medical care for the whole person, including mind, body and spirit.
We are currently seeking a full-time Medical Front Desk Specialist. We are looking for a detail oriented, team player who enjoys multi-tasking and taking initiative. This position plays a critical role in the facilitation of teamwork, communication, and positive office environment for providers, co-workers, and patients.
As with any Front Desk position, interaction with others is constant and interruptive. Work requires a positive approach to multiple assignments that require attention to detail, critical thinking and problem solving.
Responsibilities include:
- Welcomes and greets all patients and visitors.
- Answering phone calls promptly.
- Determines the purpose of visit or phone call and directs as needed. Responds to routine requests for information.
- Check patients in, verify and obtain the necessary demographic, insurance and financial information.
- Collect applicable copayments and co-insurance.
- Works directly with billing department on patient balances due.
- Ensures all demographic and billing information is up to date at each visit.
- Manages patient flow to reduce patient wait time.
- Schedules appointments to optimize patient satisfaction, provider time according to practice guidelines for office visits and procedures.
- Requests information to obtain medical records for any new patient scheduled.
- Checks insurance eligibility and communicates possible patient responsibility to patients.
- Obtains necessary signatures on patient paperwork.
- Ensures that all demographics and insurance is accurate and up to date at every visit.
- Maintains confidentiality of all information in accordance with HIPAA
- Checks patient out from their appointment, ensuring proper scheduling of any follow up appointments.
- Reconciles schedule to make sure all is correct at the end of day.
- Makes certain that all end of the day tasks are completed, prepares front desk for the following day.
- Confirming that all money is balanced and creates bank deposit for drop-off.
- All other duties assigned.
Requirements include:
- 1+ years of medical front desk experience.
- High School diploma or equivalent.
- Excellent phone and in-person customer service skills.
- Ability to work independently. Adapting to rotation of five stations at the front desk.
- Ability to work a flexible schedule as needed.
- Understanding of medical terminology is necessary.
Hours are full-time M-F daytime hours. Excellent benefits package. Pay is competitive and based on experience, fit, and qualifications.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Medical receptionist: 1 year (Preferred)
Work Location: In person