Job Summary:
CenterPointe Marina in Sturgeon Bay, WI is seeking a skilled Service Writer to join our team. Join us as we celebrate our 20th anniversary! The Service Writer will be responsible for providing exceptional customer service, managing marine service requests, and ensuring efficient communication between customers and our service technicians.
Responsibilities:
- Greet customers and assist them with their service needs
- Write accurate service orders based on customer requests and inspections
- Communicate service recommendations to customers in a clear and professional manner
- Coordinate with technicians to ensure timely completion of repairs
- Maintain detailed records of all service orders and customer interactions
- Provide estimates for marine repairs and services
- Address customer inquiries and concerns promptly and effectively
-Lightspeed experience helpful but not necessary
Requirements:
- Prior experience in marine or auto service writing preferred
- Knowledge of general vessel systems, inboard engines, outboard engines, I/O's, generators, electronics, 12 volt systems, mechanical operations, and marine diagnostics. We work on boats from 9' to nearly 100'.
- Strong customer service skills with the ability to build rapport with clients
- Familiarity with marine estimating and marine repair processes
-Quality assurance, make sure the job is completed properly, boat is as clean or cleaner than it was when it came in.
Join our team as a Service Writer and be part of a dynamic environment where your skills and expertise will be valued. We offer competitive compensation, opportunities for growth, and a supportive work culture. Apply now to become an integral part of our CenterPointe family!
Job Types: Full-time, Part-time
Pay: $50,000.00 - $60,000.00 per year
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Ability to Commute:
- Sturgeon Bay, WI 54235 (Required)
Ability to Relocate:
- Sturgeon Bay, WI 54235: Relocate before starting work (Preferred)
Work Location: In person