Are you looking for something different than your run-of-the mill customer service or call center job?
Do you want to be part of something special where you actually love and believe in the product your company offers?
Are you interested in working in a fun, fast-paced environment that will afford you the opportunity to learn new things and connect with people?
We are a wholesale optical company that designs and distributes high quality eyeglasses. We are looking to add a dynamic and enthusiastic Customer Relations Associate to our team.
Our industry-leading Customer Relations Associates are expected to exude confidence, professionalism, and to consistently create exceptional experiences for our customers and business partners.
FULL TIME 8:30 AM to 5:00 PM
Monday through Friday
Benefits:
Paid Time Off (PTO)
Paid Holidays
Medical, Dental, Short Term Disability, Long Term Disability, and Life Insurance are available
401k with company match
Optical Benefits
Lunch Program
Job Duties
- Answer high volume of incoming calls within established goals with a positive and confident voice and tone
- Answer questions about the product details, the company, and issues with account for the customers
- Input orders and complete other data entry with accuracy within presented timeframe
- Prompt acknowledgement of orders received through email or fax from outside sales reps or retailers within 24 hours of receipt
- Understand product lines and be able to answer questions with ease
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Research business partner's order history to answer inquiries
- Provide exceptional service and satisfy needs of all OGI and Scojo Outside Sales Reps
- Follow up with customer calls where necessary
- Support company outreach initiatives (Outbound)
- Participate in trainings and actively maintain and develop product and systems knowledge on an ongoing basis
- Assist customers with any technical issues experienced with the Company website and escalate any issues to management appropriately
- Support other functions of the business as needed
- Ability to quickly assimilate new technical and software skills
- Ability to juggle multiple tasks under pressure and prioritize work to meet deadlines
- Add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals
- Use common sense understanding to carry out instructions furnished in written, verbal, or diagram form
- Strong interpersonal skills for working in a fast paced, team environment
- Meet expected service requirements of any key accounts handled
- Adherence to our company's customer service standards, policies and procedures as outlined in the Employee Handbook
Qualifications:
- (Preferred, but not required) French bilingual
- High School degree or GED with a minimum of two year experience with computers in an office environment
- Minimum of two years customer service experience in an inbound/outbound environment
- Manual dexterity, precision skills and good eye-hand coordination to use small hand tools and computer data entry
- Excellent fine motor skills and communication skills to interact effectively with OGI team and Outside Sales Representatives
- Great organization skills: Capable of handling multiple tasks. Ability to prioritize
- Ability to quickly assimilate new technical and software skills
- Ability to juggle multiple tasks under pressure
- Excellent communication skills, verbal and written
- Ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situation
- Ability to prioritize work and meet deadlines
- Proven communication skills to create, maintain and enhance Outside Sales Representative relationships
- Strong interpersonal skills for working in a fast paced, team environment
- May require overtime to meet OGI needs
- Attention to detail with emphasis on accuracy and quality
- Positive approach with the warehouse, office staff and Outside Sales Rep
- Working conditions: Office and warehouse environment, standing, sitting at a desk for long periods of time, occasionally bending and reaching for product. Must be able to lift up to 20 lbs.
- Physical/sensory requirements & environmental settings: Combination of sitting/standing, walking, bending twisting, typing, able to lift 5 to 25 lbs.
- Other physical: Ability to differentiate colors and product markings.
Job Type: Full-time
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
Work setting:
Experience:
- Customer Service: 1 year (Required)
Shift availability:
Work Location: In person