COMPANY OVERVIEW:
A leading property management company specializing in vacation rentals on the picturesque Anna Maria Island. Dedicated to providing exceptional service to our guests and homeowners. As we continue to expand, we seek a responsible and experienced laundry and housekeeping and laundry manager to join our team.
POSITION SUMMARY:
We seek an experienced and dynamic Laundry and Quality Control Manager to lead our housekeeping, laundry, and quality control teams. This role is integral to maintaining the highest standards of cleanliness and service, ensuring exceptional experiences for both our guests and homeowners. The ideal candidate will have a strong operational background in hospitality, showcasing a hands-on approach in staff development and process improvement.
RESPONSIBILITIES:
- Direct and manage the daily operations of the housekeeping and laundry departments, ensuring seamless collaboration with the Operations Manager on property-related and service issues.
- Develop and implement operational systems, processes, and policies aimed at enhancing reporting, analysis, quality control, and overall organizational efficiency.
- Oversee the laundry facility operations, assessing current processes and identifying areas for improvement.
- Lead recruitment efforts for housekeeping staff and external cleaning companies to join our team.
- Ensure comprehensive training programs are in place for all staff, providing the necessary tools and materials to perform their duties effectively.
- Schedule and manage tasks and activities, ensuring projects are completed on time and within budget constraints.
- Actively participate in management team meetings, contributing insights for problem-solving and supporting the team and company's decisions and directions.
- Maintain a safe and clean work environment by enforcing all safety policies and procedures.
- Monitor guest feedback, address issues related to the standards of properties, and ensure appropriate communication with homeowners.
- Manage inventory for housekeeping and laundry supplies.
- Prepare and adjust department schedules based on operational needs.
- Perform other duties as assigned.
QUALIFICATIONS:
- 1-2 years of related experience in an operational hospitality role or service industry, with preference given to those with multi-unit leadership experience.
- Exceptional organizational and planning skills with meticulous attention to detail.
- Proven ability to work independently, demonstrating initiative, adaptability, and resourcefulness.
- Strong interpersonal skills with the ability to take direction from different leadership styles.
- Availability to work a varied schedule, including weekends, with required SATURDAYS, overtime, and after-hours duties.
- Must possess personal transportation and a valid driver’s license.
- Excellent communication skills; bilingual abilities are a plus.
COMPENSATION & BENEFITS:
Annual Salary: $60,000 - $65,000
Bonus Details:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance