JOB DESCRIPTION: SERVICE ADVISOR
Job Description
Professional Turf Products is seeking an experienced Service Advisor. We have immediate opening in our Selma, TX location. We are in need of a motivated, experienced, dedicated, and extremely energetic service coordinator to manage shop technician work and maintain a strong amount of work order hours. You will be working directly with our Euless Shop Manager and Senior Service Coordinators on dispatching and coordinating duties.
Key Duties and Responsibilities
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Maintain the organization of the office with equipment, parts and paperwork.
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Work with the Service Team on approving estimates and verifying accuracy of charges to customers.
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Have a close working relationship with the Service and Sales Teams on product/work going in and out of the location.
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Open SROs, Order Parts and close SROs in ERP system
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Maintain ERP paperwork for service and make sure invoices get billed out timely and correctly
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Manage transfers of parts and equipment between branches and other vendors
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Help deliver and pick up equipment when necessary.
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Keep the branch safe, clean and running efficiently.
Knowledge and Skills Requirements
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Must be computer proficient.
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Trend/SxE ERP computer software experience is a plus.
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Forklift certified.
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Thorough and technical knowledge of Toro Commercial Equipment and related products and services.
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Must possess common sense and solid problem solving skills. Safety is Job 1.
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Ability to work within and contribute as a Team Player supporting all departments.
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Lead by Example.
Physical Demands
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Climb up onto and down from equipment
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Frequently lift or move up to 25 pounds
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Regularly required to sit, stand, walk and talk or hear.
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The employee is occasionally required to use hands to fingers, handle, or feel; reach with hands or arms; and stoop, kneel, crouch, or crawl.
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Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
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Have capable driving skills for pulling trailer and equipment when necessary.
Work Environment
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The employee may be exposed to chemicals that require special handling and additional safety precautions.
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Shop/warehouse environment.
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Possible long and irregular hours.