The Hyatt Place Virginia Beach Town Center is looking for a housekeeping supervisor. Applicants need to be positive, energetic and ready to impact our guests. Ideal candidates will need to be attentive to details and understand how this role impacts the overall success of the hotel. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Job Summary
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Executive functions in his/her absence.
General Requirements
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag..
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
- Ensure that employees are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Inspect the Room Attendant’s work performance within the assigned section daily to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Executive, inspect rooms and report their availability to the Front Office, according to hotel standards.
- Ensure the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off, and turned in to the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Assist with training of Housekeeping staff.
- Ensure overall guest satisfaction.
Benefits Available:
- Daily Pay
- Holiday Pay
- Paid Time Off
- Travel Discounts though Hyatt
- Medical
- Dental
- Vision
- 401k with Employer Match
- Life Insurance
- Short Term Disability