Overview:
Compensation: $70,000 - $105,000 based on experience and credentials
Location Type: Hybrid, a flexible work model blending in-office and remote working
Position Type: Full Time
Schedule: Monday through Friday 8:30 AM – 5:30 PM
The Microenterprise Development Specialist develops and cultivates internal relationships with the credit union’s small business stakeholders and externally with government and community partners. This individual is recognized as a resource for small business leaders and focuses on the outreach of under-resourced community members aspiring to start or grow their small business. Key responsibilities are to be a community resource consistent with our CDFI mission and to increase the number of small business loans and accounts with Suncoast. As a secondary function, this role will support Personal Relationship Banking.
Responsibilities:
- Answer questions and solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results
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Promote, explain, and cross-sell features and benefits of credit union products and services to help members meet their financial needs
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Present features and benefits of share, negotiable deposit, retirement, and fiduciary accounts
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Determine eligibility when opening accounts
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Cultivate relationships with front-line staff to promote knowledge of small business product offerings
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Open accounts, perform maintenance, account changes and reconciliation, and error resolution while ensuring all regulatory requirements are followed
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Build business through the sales of products and services, and by serving the community through active participation in area events
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Meet with current and aspiring business owners to increase their knowledge of credit union small business education and product offerings in addition to personal accounts and accounts for their employees
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Establish mutually beneficial relationships with community and governmental partners to support small business education and lending
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Ensure stakeholders understand the credit union difference and Suncoast offerings
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Develop and maintain relationships with Small Business Loan Consultants and community partners to ensure micro-loans are presented to small business owners
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Manages existing small business portfolio of members with loan relationships of $250,000 or less, including annual reviews, renewals, and line of credit term outs.
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Act as a subject-matter expert for small business education and lending by providing education regarding access to capital and other resources to build a sustainable and profitable business
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Collect and report data to support goals
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Increase accounts per member, loans, deposits, and fee income by cooperating with business units including Suncoast Trust and Investment Services, service centers, and credit union subsidiaries
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Represent the credit union in the community, often giving presentations and facilitating classes or seminars
Qualifications:
- Bachelor's degree in business administration, finance, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
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3 or more years of sales or business development experience
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Strong knowledge of small business lending
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Proficient knowledge of personal and business financial statements with operational acumen to analyze personal and business members' creditworthiness
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Experience working with non-profit organizations, including CDFI
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Current relationships with community partners such as Liftfund, city and county municipalities, SBA, SBDC, SCORE, Prospera, and various other economic development and community councils
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Excellent public speaking skills desired
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Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve difficult problems and situations.
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Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
- Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to influence others through explanation of facts, policies, and practices.
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Works independently with general supervision.
Benefits
- Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
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Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
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Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
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Community Involvement: Paid Volunteer Hours
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Growth: Degree Assistance up to $5,000 per year
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Flexibility: Remote, Hybrid, and Onsite Schedules
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Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/