Call Center Representative
Full-Time (Administrative Assistant)
Facility Services - Holland Home - On-Site
General Information:
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Principle Duties and Responsibilities:
- Directly supports the Facility Services Department, all Christian Living Services Staff, and Holland Home residents by taking phone calls from residents and staff members and creating subsequent work orders.
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Types letters, correspondence, forms, reports, and other documents.
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Interacts with all levels of staff, residents/clients, families, and the public, on the phone and in person, offering information and assistance or directing the person to the appropriate department. Informs manager when the situation warrants further attention.
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Enters data into the computer; generates related reports, including Workhub, Smartsheets, Relias, etc.
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Creates and maintains resident/client charts; assures documentation is complete and contains necessary signatures.
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Maintains departmental files and records.
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Process departmental mail.
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Attends staff meetings and in-service programs as required.
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Performs job duties in accordance with the mission and values of Holland Home.
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Understands resident/patient/client rights and incorporates them into daily practice.
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Supports and models by conduct the Holland Home Code of Conduct to residents/patients/clients, employees and public.
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Meets Holland Home’s standards for confidentiality.
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Requirements and Qualifications:
- The job requires knowledge normally acquired through completion of a high school diploma or equivalent.
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Must be comfortable in a fast-paced environment while keeping customer focused.
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One to two years of related clerical and secretarial experience is required.
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Must have the ability to work with interruptions, keeping consistent communication with the team in order to maintain the time sensitive workflow of the department.
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Environment:
- Call center environment: One room with other call center representative who are answering phone calls and creating work orders.
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Team work oriented environment.
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Schedule:
- Full-Time (Monday-Friday):
- Varied start and end times available (7 am - 4 pm)
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40 hours per week
- Wages and Benefits:
- Wages start at $18.01 per hour for Full-Time (Increase with relevant experience)
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Yearly wage increases
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Positive and fun work environment
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Commitment to excellence
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Over 130 years of service
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Customizable benefits plan
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PTO and Paid Holidays Off
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Retirement Plan (403b) with Employer Matching
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Insurance allotments