Vectra Mechanical is a commercial and residential HVAC, Electrical, and Plumbing contractor. We specialize in service and replacement of boilers, furnaces, air conditioners, dehumidifiers, and much more. Vectra has continued to grow due to its dedication to providing an honest service mixed with highest quality workmanship.
Job Description:
TheCSR/Dispatcher’s primary focus is to provide communication between the customer and the on-site technician. While no previous experience is necessary, this job requires acute attention to detail, organization, and most importantly communication.
Job Responsibilities:
- Dispatch technicians to service calls and maintain technician schedules
- Prioritize calls according to customer and/or operational need
- Schedule calls, enter service calls, and debrief with technicians
- Contact customers if there is a delay in their scheduled time
- Keep customers in the know every step of the process
- Perform administrative duties to assist with the overall efficiency of the operation
Requirements:
- No experience necessary for this position!
- High School diploma or GED required
- Basic computer skills in Word and Excel
- Willingness to learn new software
- Ability to communicate efficiently and effectively
- Positive attitude and work well in a team environment
**EEOC Compliance Employer**
**Qualified candidates are required to undergo a background check**
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Work Location: In person