About us
We are professional, agile and our goal is to Provide the Ultimate Patient Experience to All Patients Regardless of Their Background. .
Our work environment includes:
- Modern office setting
- Food provided
- Work-from-home days
- Growth opportunities
- Wellness programs
We are a virtual pediatric oral surgery group seeking a remote team member to join our family. This role involves occasional in-person activities and offers the opportunity to profoundly impact the patient and family experience in a healthcare setting. As a Patient Concierge, you will be the ambassador guiding parents and their children through the journey of pediatric oral surgery. Your responsibilities will include:
- Registration: Assisting families with the initial paperwork and explaining the processes involved.
- Consultation: Coordinating consultation times and ensuring families are well-informed prior to meeting with our specialists.
- Surgery Day: Providing support and clear communication on what to expect on the day of surgery.
- Post-Op Management: Following up with families to manage post-operative care and answer any questions, ensuring a smooth recovery.
Qualifications:
- Experience in customer service or healthcare is preferred.
- Excellent communication skills and a strong sense of empathy.
- Ability to handle sensitive information confidentially.
Work Environment:
- This position is primarily remote, requiring high self-discipline and organization. Occasional in-person attendance is required, for which details will be provided as needed.
- You will be joining a supportive team that values compassion and patient-focused care, providing a nurturing environment that encourages personal and professional growth.
Benefits:
- Competitive benefits package including health insurance and professional development opportunities.
- Flexible scheduling to support work-life balance.
If you are passionate about providing exceptional care and support and are looking for a role where you can make a significant difference, we would love to hear from you. Please visit our website to learn more about our team and services. To apply, email your resume—and optionally, a cover letter expressing your interest—to joseph@pdasleep.com.
Job Types: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Bereavement leave
- Employee mentoring program
- Expense account
- Family leave
- Flexible schedule
- Flextime
- Free parking
- Happy hour
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Volunteer time off
- Wellness program
- Work from home
Healthcare setting:
- Ambulatory surgery center
- Dental office
- JCAHO accredited facility
- Private practice
- Telehealth
Medical specialties:
- Anesthesiology
- Hospital Medicine
- Medical-Surgical
- Pediatrics
- Primary Care
- Surgery
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Pittsburgh, PA (Required)
Ability to Relocate:
- Pittsburgh, PA: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Pittsburgh, PA