Role:
This position is the face of the credit union and reflects our culture and brand through every interaction with members and staff. The individual must be driven to improve lives and make interactions simple and stress free.
Enthusiastically greets and assists members and potential members with all service needs via in-person, electronically, or phone. This includes but is not limited to, opening new accounts, processing account transactions (teller work), resolving problems, and providing assistance and information regarding products and services. Proactively promotes new and existing products/services.
Using a team-first mindset, assists credit union, branch, and staff in numerous areas and other duties as assigned.
Essential Functions & Responsibilities:
-Provides an experience for members and employees that is in line with our culture and meets the expectations of how Metro should be perceived. This experience should limit the number of dissatisfied members while expanding the number of products/services each member utilizes. Assists members with all their services and needs (this includes but is not limited to performing transactions (teller duties), informing members about products, member account services, and establishing new accounts). Responsible for being the “face of the credit union” when a member enters the lobby, logs in through mobile banking, connects through electronic means, or reaches out through the phone. Responsible for engaging the member in a timely manner with solutions and answers to members' questions and/or needs
-Diligence, accuracy, timeliness. Complete forms, submit requests, follow procedures/policies, and provide answers which are accurate, and timely.
-Other duties as assigned.
Performance Measurements:
1.Availability-Showing up, ready to work during your scheduled time. Timely and accurately communicating variances in assigned scheduling. Being approachable and positively responsive to all parties.
2.Team- Working in "team" environment. Not just adhering to, but amplifying the established culture code. Taking pride in the quality and timeliness of work completed.
3.Member xperience– the credit union will use surveys that are experienced-based to help determine the quality of service provided. In addition, other means will be used to determine the quality of service.
4.Goals- Meeting your performance goals set by Metro.
5.Proactive-The level to which you fill your free time at work with additional tasks and learning opportunities. The level to which you follow up with members and co-workers on problems/solutions
Knowledge and Skills:
Experience -One month to twelve months of similar or related experience.
Education- high school education or GED.
Other Skills
Ability to acquire and maintain working knowledge of regulations relating to all Credit Union service and products.
Willing and capable of using current and future technologies efficiently.
Ability to thrive and promote a changing environment.
Physical Requirements
Lift up to 20 pounds and able to stand and sit for long periods of time
Work Environment
Ability to work in an office environment whether sitting or standing for long periods of time. Reliable transportation is needed to and from work. Willing to work during any shift and at any Metro location.
Equal Opportunity Employer
Keywords:
Bank, Banking, Credit Union, Teller, MSR, Member Service Rep, Universal Banker, Experience Representative, Customer Service,
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 – 44 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: Multiple locations