BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
FUNCTIONS/REPSONSIBILITIES:
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Inventory guest room keys according to policy and request re-keying as necessary.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment
- Perform Night Audit functions as needed, and/or as requested by supervisor
- Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts.
- When needed, assist other departments and employees with any tasks requested by a supervisor or manager
Job Type: Full-time
Pay: Up to $13.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work setting:
Work Location: In person