Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Conduct outbound calls for follow-ups and sales opportunities
- Perform data entry tasks accurately and efficiently
- Utilize phone etiquette to ensure positive customer interactions
Skills:
- Strong communication skills to effectively interact with customers
- Bilingual proficiency in Spanish and English is a plus
- Ability to analyze customer needs and recommend suitable products or services
- Experience with upselling and cross-selling techniques
- Proficiency in multilingual support is advantageous
- Familiarity with sales processes and strategies
Join our team as a Customer Service Representative to enhance your communication skills, work in a dynamic environment, and contribute to customer satisfaction.
Job Type: Full-time
Pay: $17.97 - $21.64 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Greenwood, IN 46142 (Preferred)
Ability to Relocate:
- Greenwood, IN 46142: Relocate before starting work (Required)
Work Location: In person