About us
Dora's Naturals is a medium business in South Hackensack, NJ. We are professional, agile and agile.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
**Job Overview:**
We are seeking a Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations and resolving IT-related issues promptly.
**Responsibilities:**
- Respond to user inquiries and troubleshoot technical issues via phone, email, or in person
- Provide support for computer hardware, software, network, and mobile devices
- Assist in software troubleshooting and installations
- Manage user accounts and permissions
- Collaborate with network administrators on network-related tasks
- Utilize tools such as Jira, Meraki, and Windows for issue tracking and resolution
- Maintain computer management systems
- Ensure compliance with IT security policies and procedures
**Experience:**
- Experience in computer hardware, networking, and software troubleshooting
- Proficiency in Windows operating systems and Microsoft Office Suite
- Familiarity with Meraki for network administration
- Knowledge of mobile device support and management
- Strong problem-solving skills and attention to detail
Join our team as a Help Desk Analyst to contribute to a dynamic IT environment where your technical expertise will make a difference!
Job Type: Full-time
Pay: $28.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- South Hackensack, NJ 07606 (Required)
Ability to Relocate:
- South Hackensack, NJ 07606: Relocate before starting work (Required)
Work Location: In person