Upholds company principles and practices to the highest degree and represent the agency in a
professional manner.
Ability to provide exceptional customer service that includes efficient, precise, and courteous
communication.
Knowledgeable of modern office procedures and methods, and is proficient in use of computer,
Windows operating system including Microsoft Office applications (Word, Excel, and Access)
and program data base.
Must have excellent oral and written communication skills as well as ability to communicate
effectively with low income persons, other providers of human services, community leaders,
and government officials.
Ability to accurately record and deliver information, meet deadlines, and maintain
confidentiality of restricted information.
Ability to assist with narrative reports and to calculate figures for budget purposes.
Ability to perform successfully under moderately stressful conditions, to respond immediately to
crisis situations and to balance priorities within and between offices/departments/work sites.
Ability to maintain personal composure, tactfully handle difficult situations, and interpret
questions correctly; ability to behave in a friendly, understanding, helpful, and professional
manner with participants and program staff.
Ability to supervise, mediate and to persuade, convince, and influence others.
Ability to advise and interpret on the application of policies, procedures and standards to
specific situations.
Ability to explain, demonstrate and clarify to others, the understanding of the well-established
principles, practices, policies and procedures.
- An experienced professional who supervises paraprofessionals or less experienced staff, e.g.
case managers, intake staff, etc.
- Trains, debriefs, and provides supervision for the case managers.
- Implements and oversees the data collection activities. Uses data to conduct ongoing needs
assessment.
- Coordinates data collection activities and reviews data form submissions into HMIS for accuracy.