on the flyPosition: Game Guide - Escape Room Games Host - Nashville (Downtown)
Compensation: $15/hour to start, depending on experience. There are also many opportunities to collect gratuities/tips and bonus pay.
Position Description: We are seeking energetic and engaging Game Guides to join us in our adventures! As the face of our games, you will be responsible for creating unforgettable experiences for our guests both in-person and virtually. Your excellent customer service skills and ability to think on your feet will help ensure that all guest needs are not only met but exceeded. Please note that this position requires on-location work and cannot be performed from home. This position is primarily for the WEEKENDS, but some hours may be offered during the week also.
How Game Guides Serve Our Guests and Our Team:
- Greet guests warmly and enthusiastically, both in-person and virtually.
- Facilitate group interactions with 2-10 guests, maintaining a fun and friendly demeanor.
- Build rapport and gather information from guests to enhance their experience.
- Respond to phone inquiries and assist guests with any questions or concerns.
- Provide comprehensive information about the escape room experience, including rules and objectives.
- Utilize escape room software to monitor and facilitate games, offering clues to aid in completion.
- Act as a virtual representative during online games, allowing guests to experience the live room through your actions.
- Accommodate the needs of guests with disabilities, ensuring they can fully enjoy the experience.
- Debrief groups and provide a recap of their experience, congratulating them on their success or offering condolences on their defeat.
Game Hosts also demonstrate operational excellence by:
- Ensure proper functioning of game components and technology during games.
- Utilize setup sheets and 360 imagery to efficiently reset games after completion.
- Maintain a clean and tidy environment by cleaning games and the building promptly.
- Keep inventory levels consistent by taking and restocking inventory as needed.
- Stay organized and meet reporting requirements.
- Quickly and professionally address and resolve service failures, making necessary repairs or replacements as required.
- Foster positive relationships with guests by sending post-game photos, stats, and a request for review.
*High performers have the opportunity for near-future advancement at this location. After training and a little experience, we’ll be looking to promote our best Game Hosts to Team Lead positions.
Job Requirements:
Flexible availability - This role often works weekends, holidays, and/or nights (potentially until midnight). Game Guides may also occasionally be requested to stay after their shift end time to aid in regular duties on busy days or closing shifts.
Knowledge, Skills, and Abilities:
- Genuine love for helping others with customer service skills that go beyond expectations
- A strong desire to be a team player and work with other amazing and friendly staff members
- Flexibility, humility, and willingness to learn
- Quick and effective decision-making abilities, to aid in speedy solutions to complex problems
- Ability to adapt to new changes on the fly
- Creative problem solving skills
- Basic computer skills, with a knowledge of common virtual meeting software functions
- A love for puzzles and games!
- Job Essential: Must be able to handle physical activity including but not limited to standing for long periods, crawling, bending, lifting upwards of 30-40 lbs, painting, and minor game repairs
- Job Essential: Ability to quickly reset locks, drawers, shelves, puzzles, and game components within specific time frames outlined in training
Why Escape Experience?
At Escape Experience, we're all about creating amazing, memorable experiences for our guests. We're serious about having fun and making sure everyone who walks through our doors has a blast. As part of our tight-knit team, you'll be a key player in creating unforgettable moments for families, friends, co-workers, and everyone in between. We're also a small company, so you'll have the chance to get to know the owners and work with them directly. So if you're looking for a fun, meaningful job with a great crew, come join us at Escape Experience!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- After school
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only
Application Question(s):
- Do you have reliable transportation to get to and from work?
- Are you available to work weekends (Fridays, Saturdays, and some Sundays)?
- What interests you most about working at Escape Experience - Nashville?
- Have you ever worked downtown before, and how long would your commute be to our address DOWNTOWN (501 Union Street, Nashville, TN 37219)?
Work Location: In person