C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere ag, material handling and powersports locations, has an opening for a Service Writer at its Spirit Lake, IA location. This position is responsible for a variety of administrative tasks in the areas of customer service, financial, personnel, sales, parts and operations. The position reports to the service manager and works closely with the other managers and employees. If you have strong attention to detail and a passion for customer service in a fast-paced work environment, then this is the job for you!
Essential Duties:
- Under the guidance of the service manager, assist in the control of each service invoice ensuring accuracy and completeness
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Monitor service repair completion progress, close work orders, and generate customer invoices
- Prepares service technician efficiency reports
- Fields internal and external customer inquiries to the service department
- Enthusiastically greets visitors and answers phones
- Supplies Service Technicians with parts as required
- Follows up on shortages and expedites issues by reporting to the manager
- Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
- Other duties as assigned
Qualifications:
- Ability to use standard computer applications such as Microsoft Office suite
- Excellent time management and organizational skills
- Strong written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- High school diploma or GED preferred
- Valid driver's license and a safe driving record
- Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, such as sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
Employee Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.
- Competitive pay based on your experience
- Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous paternal leave for both moms & dads, and much more.
- Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
- Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
- Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
Apply today to find out more about this exciting opportunity at C & B!
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