Service Engineer
- Service Engineer
- $70,000 - $80,000 per year
- Smyrna, GA
- Blow Moulding Machine Manufacturer
Responsibilities:
- Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline
- Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
- Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
- Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
- Troubleshoot and provide telephone support to customers, as deemed necessary
- Provide instructions to plant maintenance and management staff in the safe operation and maintenance of ASB equipment
- Assist Technical Service Center’s (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment
- Establish relationships with ASB Company’s International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field. Individual must strive for continuous improvement
- Provide regular, complete, clear and organized service and expenses reports
- Create and maintain record keeping systems and understand your responsibility of maintaining working hours report
- Complies with the company's policies and procedures
Experience:
- Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline is preferred or 3 years’ experience working with ASB Injection Stretch Blow Molding machines or 5 years with similar machine.in plastics industry
- Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex machine issues. Ability to work professionally with all levels of client organizations staff
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason, discretion and judgment even when dealing with emotional topics.
- Thorough working knowledge of MS Office, Excel, Adobe, Internet skills
- Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment. Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
- Possess and maintain a valid and unrestricted driver’s license
This position is commutable from: Smryna, Marietta, Atlanta, Vinings, Austell, Sandy Springs, Douglasville, East Cobb, Fair Oaks, Cumberland, Powers Park, Mableton, Country Lake.
Similar Job Titles include: Field Service Engineer, Service Technician, Field Engineer, Service Engineer.
To find out more, simply click Apply or contact Sam Robinson on 215-999-6430 or email sam.robinson@axionrecruitment.com
All applicants must live in the USA and be eligible to work and live in the USA. Please note, our client is unable to offer Sponsorship or Visa support for this role.
Due to the sheer volume of applications, we will only contact successful applications. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Work setting:
Experience:
- Plastics blow molding: 3 years (Required)
Ability to Commute:
Work Location: In person