- Basic computer and operating system knowledge.
- Interpersonal skills: telephony, written, active listening, and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all Applied Tech’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Compensation:
$40,000-$48,000 DOE
Soft Skills
Supervision/Autonomy
Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.
Planning/Organization
Able to organize incoming request for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.
Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.
Communication
Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.
People Skills/Conflict Management
Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.
Physical Requirements
- Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day.
- Ability to sit for an extended period.
- Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email.
NOTE: The job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.