Who are we?
The Bernic Hotel is a comfortably chic 96 room luxury boutique hotel located in Midtown East Manhattan in the Turtle Bay area. We are seeking a fun, warm, energetic, service-oriented individuals to join our front desk team as a Front Desk Curator, creating unique and memorable experiences for Bernic's Urban Explorers. The ideal Front Desk Curator candidate has a natural passion for delivering an authentic message and possesses a great attention to detail and professionalism.
What will you be doing as a Front Desk Curator?
The Front Desk Curator responsibilities at The Bernic include, but are not limited to:
- Providing the highest standards of overall service including that critical first impression to guest by welcoming them in a warm and friendly demeanor
- Perform all check-in and check-out tasks
- Posting and adjusting charges to guest folios and processing payment
- Answer all incoming calls and email correspondence in a timely and professional manner, always ensuring complete and accurate information
- Promptly resolving guest requests and issues ensuring guest satisfaction
- Fulfilling concierge duties by assisting inquiries pertaining to hotel and local services including facilitating dining, transportation, entertainment and other activities
- Completing daily communication logs and checklist by end of shift
- Opening, securing, and balancing out daily shift bank following all cash handling and credit policies
- Upsell additional facilities and services, when appropriate
- Communicating pertinent guest information and request to designated departments
- Other duties as assigned by management
Front Desk Curator Requirements:
- MUST have a flexible schedule! AM/PM/Overnight shifts, weekday and weekend shifts, and holidays are required.
- Must be computer literate and proficient in ONQ Hotel Management System
- Outstanding commitment to guest service in keeping with the highest of hospitality standards
- Work well under pressure
- Must be able to maintain and handle confidential information, including guest records with a high degree of integrity
- Strong time management and organizational skills
- Must be able to stand/walk up to 8 hours per days flexible and willing to meet the demands of a 24-hour operation.
Job Type: Full-time
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
- Night audit: 1 year (Required)
Work Location: In person