- Interviewing for both Lansdale and Spring House location
- Currently only hiring Full-Time
- Availability required for both open (7:30am-3:30pm) and close (10:30am-6:30pm) shifts
- Availability required for weekends
- Rotating Schedule; example schedule: Mon-Fri Close, Tue-Sat Open, Mon-Fri Close, and so on. Actual schedule TBD.
- Compensation is hourly plus commission plus tips
Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
- NORTH STAR - We remove barriers so that people can love and connect with their dogs every day.
- VALUES - Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
- Sales experience and confidence (membership sales is highly valued!)
- Customer service experience (retail or restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
Who We Are Looking For
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!
Tasks
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Benefits
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Health insurance
- Dental insurance
- Employee discount
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Morning shift
Application Question(s):
- Have you had full-time employment at a job for a minimum of 2 years?
- Are you seeking Full-Time or Part-Time?
- Are you available to work open and close shift (see job description) as well as being available for weekends?
- How many minutes is your commute to our Lansdale location? (1551 S Valley Forge Rd, Lansdale, PA 19446)
- How many minutes is your commute to our Spring House location? (1121 N Bethlehem Pike, Spring House, PA 19477)
- Please list 3 dates and times this week when you are available to interview.
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person