Job Summary
With 100 years of success, Nixon Power Services is the world’s largest distributor of Kohler Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
The ERP Technical Administrator configures, integrates, and supports our ERP including the application, databases, 3rd Party Integrations, and the technical infrastructure. This role will provide technical support in all areas to include release management, troubleshooting the application, user support, upgrades, and migrations. The ERP Technical Administrator shall lead the development of procedures and best practices for users of the applications; communicate and train as needed and may also guide the work of others. A wide degree of creativity and latitude is expected.
Nixon Power currently utilizes Microsoft Dynamics Great Plains 2018 but are planning a migration to Microsoft Dynamics 365 Business Central (or similar) in the near future. The ERP Technical Administrator will be a key figure in this migration and then the ongoing operations.
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Essential Responsibilities*
- Support all aspects of the ERP including routine maintenance, databases, installs, updates, patches, customizations, integrations, backups, etc. including 3rd party applications.
- Proactively managing and prioritizing multiple ERP related projects, assignments, timelines, milestones and follow-up communications
- Communicate effectively with internal and external resources necessary to successfully complete assignments or projects.
- Communicate problems, issues, resolution, and post-resolution follow-ups to Project Managers, IT Management and key business stakeholders.
- Responsible for supporting, implementing and enforcing application security and vulnerability management including administration of the ERP, end users, roles, security, and all 3rd party tools.
- Pro-actively monitor the infrastructure for areas to upgrade/decommission/improve, etc.
- Troubleshoot and resolve daily support tickets.
- Conduct cross training within IT Department for overlap support as well as end user training on best practices within the ERP environment.
- Responsible for creating best practices and suggestions to improve processes, business solutions, maintain data integrity and security.
- Assist with other duties within the IT Department.
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Knowledge & Skills*
- Strong communication skills both written and verbal.
- Exceptional customer service skills.
- Strong organizational skills.
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
- Discretion to handle confidential, sensitive information and proprietary data.
- Ability to work in a fast-paced environment
- Understanding of General Ledger, Sales Order Processing, Purchase Order Processing, Inventory & Bill of Material, Project Accounting and Field Service.
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Education & Experience Preferences/Requirements*
Degree Required: Bachelor's Degree
Years of Experience: 4-5
- 4+ years’ experience with MS Dynamics, Great Plains (GP) preferred.
- Experience with Business Central and/or NetSuite is a plus.
- Experience with MS SQL Server (2012 and newer), Database Backup/Recovery/Maintenance, Transact SQL, Great Plains table structure, Dexterity, eConnect, Visual Studio
- Experience with Power BI, SSRS, Management Reporting, SmartList Builder, Avatax, ActivReporter, and Key2Act strongly desired
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Working Environment / Conditions*
- Ability to travel up to 20% of the time.
- Normal office environment.
- Use hands/fingers to handle or feel.
- Reach with hands and arms.
- Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl.
- Ability to sit for long periods of time.