Job Title: Referral Services Associate for Personal Injury Cases
Job Overview
- Must have experience en Personal Injury case and Referral Services Associate for Cases
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is responsible for managing and coordinating referrals of cases to appropriate legal professionals or firms. This role involves interacting with clients, understanding their needs, and ensuring they are connected with the best legal representation. The associate will handle a variety of administrative and customer service tasks to support the referral process.
Key Responsibilities
Client Interaction: Engage with clients via phone, email, or in-person to understand their cases and needs.
Case Evaluation: Assess the details of cases to determine the appropriate type of legal assistance required.
Referral Coordination: Match clients with suitable personal injury attorneys or legal firms based on the specifics of their case.
Database Management: Maintain and update a database of personal injury attorneys and legal firms, including their specializations and availability.
Follow-Up: Conduct follow-up communications with clients and attorneys to ensure successful referrals and gather feedback on the process.
Documentation: Keep accurate records of all client interactions, case details, and referral outcomes.
Customer Service: Provide exceptional customer service to clients, addressing any concerns or questions promptly and professionally.
Reporting: Generate reports on referral activities, case statuses, and client satisfaction metrics.
Compliance: Ensure all referral activities comply with legal and ethical standards.
Qualifications
Education: A bachelor’s degree in business, legal studies, or a related field is preferred.
Experience: Previous experience in a legal, customer service, or administrative role is highly desirable.
Skills:
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Proficiency in using CRM software and other office applications.
Ability to work independently and as part of a team.
Attention to detail and accuracy in handling case information.
Knowledge:
Understanding of personal injury law and legal processes is a plus.
Familiarity with local legal firms and attorneys specializing in personal injury cases.
Working Conditions
Environment: Office-based, with the potential for some remote work depending on company policies.
Hours: Full-time, typically 40 hours per week, with occasional additional hours required to meet client needs.
Additional Requirements
Background Check: A background check may be required.
Training: On-the-job training will be provided to familiarize the associate with specific referral processes and systems.
Application Process
Interested candidates should submit a resume and cover letter detailing their relevant experience and explaining why they are a good fit for this role. Please include any specific experience related to personal injury cases or legal referrals.
This job description outlines the primary duties, qualifications, and working conditions for the role of a Referral Services Associate in personal injury cases. It serves as a guideline for potential candidates and helps ensure the right match between the candidate’s skills and the job requirements.
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Job Types: Full-time, Contract
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- Employee assistance program
- Professional development assistance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person