Overview:
We are seeking a Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position offers the opportunity to work in a dynamic and collaborative environment.
Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries promptly
- Conduct outbound calling campaigns to follow up on customer requests or feedback
- Analyze customer needs and recommend appropriate products or services
- Utilize excellent phone etiquette skills to ensure positive customer interactions
- Upsell products or services to increase sales revenue
- Perform data entry tasks accurately and efficiently
Skills:
- Strong customer service skills with the ability to handle challenging situations professionally
- Excellent communication skills both verbal and written
- Proficiency in English; or multilingual proficiency is a plus
- Experience in outbound calling and upselling techniques is advantageous
- Ability to analyze customer information to provide personalized solutions
- Proficient in data entry with high accuracy and attention to detail
Join our team as a Customer Support Representative and be part of a supportive work environment where your skills are valued and opportunities for growth are available.
Job Types: Full-time, Part-time
Pay: Up to $24.83 - $30.84 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work Location: Hybrid Remote
Job Types: Full-time, Part-time, Temporary
Pay: $24.83 - $30.84 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Ability to Commute:
Ability to Relocate:
- Houston, TX: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Houston, TX