E-Commerce Operations Associate
Methuen, MA (Hybrid)
WHO WE ARE
Down Right Merch is a full-service entertainment commerce company. From product development, to production and fulfillment, we have our clients covered each step of the way. We build custom web-stores, provide tour merchandise and retail distribution for our creative partners across the globe. With decades of experience and a dedicated, knowledgeable team, we offer a tailored approach to each project and unwavering dedication to bring our clients' brand to the masses.
WHO YOU ARE
You have a strong ability to meticulously craft and manage engaging product listings via Shopify marketplace. You consider yourself to be proactive and a highly professional communicator. You have an entrepreneurial mindset and thrive in fast-paced, evolving environments and understand that meeting changing industry and stakeholder needs is necessary in any start-up. product listings.
WHAT YOU’LL DO
Collaborating closely with many areas of the client services team, you will be responsible for incoming client requests for new products and web-store adjustments. This role requires the ability to seamlessly integrate various internal systems, including inventory management and ShipStation, to ensure smooth operational workflows
- Manage product inventory and listings within Shopify's backend.
- Create detailed item listings, including MSRP, SKUs, shipping weights, product types, categories, and collections.
- Develop and curate Shopify marketplaces that captivate and convert customers.
- Monitor and ensure smooth operation of live product launches and app integrations.
- Integrate and synchronize data across multiple internal systems, including inventory management and ShipStation.
- Oversee the design, overhaul, and creation of DRM collections.
- Perform routine Shopify maintenance to uphold optimal performance and user satisfaction.
- Configure Soundscan reporting integrations and verify data accuracy.
- Capture product photographs for listings and promotional materials.
WHAT YOU NEED TO SUCCEED
- The ability to understand and effectively address the business needs of e-commerce clients.
- Familiarity with digital marketing strategies, SEO principles, and online advertising tactics.
- Proficiency in utilizing Shopify APIs and integrating third-party applications.
- Strong grasp of e-commerce best practices, including product management, inventory control, and order fulfillment.
- Capability to design and customize Shopify themes to reflect brand aesthetics and enhance user experience.
- Experience using graphic design software such as Adobe Photoshop or Illustrator.
- Proficient in analytics tools to monitor and analyze store performance metrics.
- Ability to derive actionable insights from data analysis and make strategic recommendations.
- Skilled in managing multiple projects concurrently and delivering results within deadlines.
- Experience collaborating with cross-functional teams to develop and implement solutions.
- Dedication to staying updated with the latest Shopify updates, trends, and industry best practices.
EVEN BETTER IF YOU HAVE
- Proficiency with MacOS and G-Suite applications
- 2+ years of experience in E-Commerce, with a specific focus on Shopify
- Experience in domain management
- Exceptional communication skills and a strong focus on client services
TECH STACK
- OS: MacOS
- Google Suite (docs, sheets, slides)
- Project Management: Asana
- Communications: Slack
- CRM: Shopify
APPLICANT EXPERIENCE
We value the candidate experience and want you to know what to expect from the team at Down Right Merch. For this role, we expect that you will participate in a series of 3 interviews
WHAT THIS ROLE OFFERS
- Hourly rate ($21-$23) USD
- 10 Holidays per year
- Health: medical, dental, vision - employee and dependents
- PTO and SICK TIME: team members are encouraged to rest, relax and take time for personal pursuits
EQUAL OPPORTUNITY EMPLOYER
Down Right Merchandise, LLC is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, gender identity, sexual orientation, national origin, disability, age, or all other legally protected status'.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have at least 2 years of experience with Shopify?
- Who is your favorite band or artist?
- Do you have experience in domain management?
Experience:
- E-Commerce: 2 years (Required)
Ability to Relocate:
- Methuen, MA 01844: Relocate before starting work (Required)
Work Location: Hybrid remote in Methuen, MA 01844