At Chick-fil-A, the Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!
We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
Responsibilities:
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Lead team with best practices
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Provide a remarkable guest experience
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Demonstrate the ability to work in all Front of House positions
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Know all basic food prep
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Responsible for knowing what to do when the computer/register fails
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Count and verify registers and coupons
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Responsible for party trays and taking orders properly
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Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
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Must be able to read and interpret CEM reports
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Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
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Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
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Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
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Demonstrate the ability to close a shift and code end of shift items properly
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Must understand how to deal with customer/employee injuries (SEDGWICK)
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Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
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Know and be able to train on all policies
Characteristics:
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Team mindset
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Work with the existing team well
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You show you want to be here
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Integrity
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Heart
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Supports vision of the restaurant
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Leads by example
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Builds relationships
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Good communication
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Able to take vision, goals, core values and all information from leaders and communicate to each team member
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Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests
A Manager should:
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Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
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Allocate at least two hours per week to planning
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Focus on systematically and effectively communicating all related goals and success factors to Team Members
Qualifications:
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Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
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A passion for people and service
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3 + years of leadership in the food industry
- Able to lead, coach and delegate a team of individuals in a fast paced environment
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Able to make quick decisions with the restaurant's best interest in mind
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Ability to develop others
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Eagerness to learn and improve yourself
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A commitment to quality in everything you do
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Open Availability
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $18 - $25 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Employee discount
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Referral program
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401(k)
Job Type: fulltime
Education: No education required
Work location: On-site