Job Title: Dispatcher for Services Oriented Organization
Skill Set:
- Proven Ability to set appointments
- Proven ability to accomplish multiple job tasks
- Work in fast paced environment
- Friendly to customers, co-workers and vendors
- Courteous
- Out-going
- Coordinate jobs and Labor for on-time job completion
- Team player
- Organized
- Computer savvy
- Work well with others
- Telephone skills
- Communicate in a clear and concise professional manner
Responsibilities:
- Answer multiple lines phone
- Dispatch service technicians
- Communicate with customer all through project
- Obtain approvals from customer prior to any work completed or parts ordered
- Coordinate ordering of parts and supplies with parts department
- Follow-up promptly
- Keep the flow of work moving
- Project management
- Invoicing
- Manage scheduling board software
- Utilize CRM software efficiently and timely
- Maximize efficiency to minimize delays
- Communicate effectively to service technicians, customers, internal teams
- Handle customer inquiries and service requests promptly and professionally
- Record accurate and thorough notes in the CRM system
- Maintain accurate records of all interactions, shipments, deliveries and customer communications
Qualifications:
- Strong phone etiquette skills to interact with customers and service technicians professionally.
- Proficiency in CRM management systems and software.
- Ability to communicate effectively and efficiently with various stakeholders.
- Detail-oriented with excellent organizational skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
If you are a proactive individual with excellent communication skills, we invite you to apply for the Service Dispatcher position. Join our team and be part of a dynamic environment where your contributions make a difference.
Industry Experience is not required, professionalism, communication, team work and organization are key to success in this position.
Job Type: Full-time
Pay: $24.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- Dispatching: 2 years (Required)
Ability to Commute:
- San Diego, CA 92113 (Required)
Ability to Relocate:
- San Diego, CA 92113: Relocate before starting work (Required)
Work Location: In person