ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Ensures a high level of customer service while working in a fast-paced structured call center environment.
- Makes appropriate and timely decisions according to department standards, procedures and policies.
- Documents interactions using web-based technology.
- Interacts and collaborates with employees of varying levels across multiple departments.
- Follows up with patients to ensure they are satisfied with service.
- Maintains business relationship by providing prompt and accurate service to promote loyalty.
- Provides responses to patient inquiries based on the ChenMed core model for care.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong verbal communication skills including active listening
- Able to deal with a fast-paced environment
- Excellent multi-tasking and organizational skills
- Passion for serving others, particularly seniors, with proactive solutions
- Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
- Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
- Spoken and written fluency in English; bilingual preferred (Spanish, Creole, Vietnamese)
EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED
- A minimum of one (1) year related customer service experience required
- A minimum of one (1) year healthcare experience required
- A minimum of one (1) year call center experience
- Experience with web-based customer relationship management systems
Job Type: Full-time
Pay: Up to $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- healthcare: 2 years (Preferred)
- Call center: 2 years (Preferred)
- Remote work: 2 years (Preferred)
Work Location: Remote