Responsibilities
- Answer all phone calls and efficiently connects caller with requested contact or is able to advise the proper contact for the request.
- Assist callers with any reasonable request
- Triage callers using our preset system
Qualifications:
- Excellent verbal and written communication skills.
- Excellent organizational skills and interpersonal skills
- Extended ability to use PC and widely used software packages (Excel, MS Word, PowerPoint, Neos)
- Ability to meet deadlines; accomplish work in order of priority.
- English required
- Experience using VOIP
We’re looking for people who are passionate about taking care of others – If that’s you, we’d love to speak with you!
This Role:
The Client Relations Representative will handle inquiries from our clients via phone, email, chat, and social media channels.
You are:
- A strong communicator - able to clearly articulate information in English verbally and in writing.
- A great listener – able to listen for our clients needs and use probing questions to understand how you can best help.
- Detail oriented and thorough because you want to make sure that customers are handled well and on the first contact.
- A problem solver – you’re willing to go find the answer to a client’s question and you are happy to help share information you’ve learned with other teammates.
- Able to learn new processes quickly and able to work multiple systems simultaneously.
- Reliable – our clients rely on us and you are the human brand of the Firm
- Able to multi-task and can at times handle a high volume of work
- Able to provide high quality personalized service. Maybe you have worked in other contact centers or you’ve worked in other client service industries.
Job Type: Full-time
Pay: $18.50 - $19.23 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Raleigh, NC 27601: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person