It’s an exciting time to be part of IFF! Based in our New York Office, the Senior Service Coordinator will be an integral part of our Sales Team. This is a great opportunity for a candidate interested to work in a face-paced team in Fine Fragrance working closely with Account Managers.
About You:
To be successful in this position you will demonstrate excellent interpersonal skills, organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines.
You will spend your time:
Client Project Responsibility: Coordinating multiple client l fragrance development projects by liaising with internal teams, both locally and internationally, including perfumers, lab, marketing, production, customer service, scent designers & tracking all relevant details of project briefing and related submissions.
Client Meeting Responsibility: Scheduling, organizing and preparing meetings, including: submission materials, sampling, blotters, submission sheets, and all support material.
Client Service Responsibility: Daily and ongoing support and communication to customer needs, such as pricing, oil, coordination of shipping, documentation and samples. Project administration during project development, entering projects, sending out submissions and reworks, directing internal team, managing deadlines and requests, monitoring pricing, logging in bases, updating projects, keeping project folders and records, ordering oils, stability requests, TOX paperwork, PDR tracking, entering adoptions, entering into SAP, prices, and initiating line extensions.
Data Management Responsibility: Maintain/Ownership of data integrity, including: SAP/Business Warehouse/Price Lists, oil references, sales reporting tools, approved levels and bases, etc.
Safety/Toxicology Responsibility: Ensure clients’ current portfolios meet the latest industry regulations. Issue necessary safety documents; Coordinate all tox works, working with tox perf/CSA for all maintenance and new amendments.
Stability Responsibility: Organize stability tests for products while monitoring and tracking results.