Fayette County National Bank is seeking a Customer Service Representative who will focus in serving in teller transactions and opening new accounts while providing exceptional customer service. This position could be at any of our locations in Fayetteville, Oak Hill or Ansted, WV.
Duties/Responsibilities:
- Open and close location per bank procedures
- Receive and process checking and savings deposits
- Cash checks and process withdrawals
- Accept payments on various accounts to include loans, visa credit card, misc.
- Open/close/maintain customer accounts to include: checking, savings, business, Certificate of Deposit (CD), IRAs, Safe Deposit Boxes
- Online banking set up and trouble-shooting
- Order checks
- Assist in cash, teller and bank audits
- Process cash advances
- Redeem US savings bonds
- Balance and update customer inquiries
- Perform proof function, as assigned
- Count and roll loose coin
- File and maintain data
- Open and process mail
- Other duties as assigned
- Inbound and Outbound Calls
- May be asked on occasion to support multiple locations
Qualifications:
- HS Diploma or equivalent required
- 1+ yrs customer service experience
- Cash handling experience preferred
- Dedication to providing exceptional customer service
- Strong attention to detail, dependable, and self-motivated
- Highly proficient in MS Office and industry-specific software
- Sales Experience
- Proficient math skills
FCNB hires people from a variety of backgrounds, we offer opportunities for career progression, and we'll work with you to explore your career path and goals. We invest in our employees by providing Profit Sharing, health/dental/vision insurance, educational reimbursement, volunteer opportunities in the community and a full range of additional benefits.
Pre-employment credit check, criminal background check and drug screening is required. This is not a remote position.
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person